I. Shipping
- Free shipping for prepaid orders above Rs. 500.
- Technical payment issues are addressed promptly via email or WhatsApp/SMS.
- Orders once packed or shipped cannot be cancelled/modified.
- Timely delivery through reputed courier agencies.
- Normal delivery is within 3-4 business days; longer for non-metros or special orders.
- Custom, special, or pre-order timelines are individually mentioned in the product description.
- Items shipped within 7-15 working days; unshipped parts cancelled with prompt refunds.
II. Modifying Shipping Address After Placing Order
- Address modification is not possible before processing and dispatch.
- Email at support@stfensshoes.com for assistance.
III. Cancelled Orders and Refunds
- No cancellation option after shipping.
- Prepaid order refunds processed within 7-10 days of cancellation.
- Refunds will be processed in the customer’s Stefens Wallet only if requested by the customer.
- In case of delivery failure, refunds will be processed in the same payment mode used for the original purchase.
- Further decisions regarding refunds are at the discretion of management.
IV. Exchange/Return Policy
- Size-based exchange within 7 days.
- Style-based exchange if desired style unavailable in the required size within 7 days.
- Exchanges are only valid once; specific packaging requirements for pick-up.
- Return and refund within 7 days; original packaging required.
- Pick-up service for most locations; refund initiated after quality check.
V. Undeliverable Orders
- Reasons for undeliverable orders are outlined.
- Undeliverable orders returned for a full refund.
- Customers can re-order undeliverable items through the website.
VI. Terms & Conditions
- The unused and original conditions are required for returns/exchanges.
- Only size exchanges are allowed; no color exchanges.
- Exchanges are subject to stock availability and serviceable addresses.
- Returned/exchanged items failing quality check shipped back to the customer.
- Lost or undelivered prepaid orders re-sent or refunded.
- Conditions for exchanges, including free gifts and sale/discount items.
- Exchanges applicable only once; refusal for certain pairs in orders with more than 2 pairs.
Order amount/value calculated after applying discounts/GST or other applicable charges.